FAQs
These are some of the most frequently asked questions we get at SB Sports. Please go through them all before reaching out to us for support
Any item you can think of, we can customise and tailor for your brand or business. There is almost no limit to what we can make for you. From the expected T-shirts, hoodies, caps and tote bags to more bespoke items like personalised chessboards or luxury leather goods, we create products that best represent and market your brand. If you have something specific in mind, we’ll make it happen.
Absolutely. We provide complimentary, no-obligation quotes for all projects. Share your vision with us through our contact form or give us a call, and we’ll craft a tailored solution that fits your goals and budget.
We are committed to ethical practices across all areas of our business. We prioritise suppliers who uphold fair labour standards, use environmentally conscious materials and operate transparently. By choosing us, you’re supporting responsible sourcing and respect for workers.
No. We design all merch items free of charge. This complimentary service is also obligation-free.
All we need is your logo files and any relevant brand assets such as brand guidelines.
We accept high-quality formats such as AI, EPS, PDF, PNG and JPG. If your file needs adjustment for production standards, our team will assist at no extra cost.
Vector artwork (AI, EPS or PDF) is preferred. Raster images (PNG or JPG) should be 300 DPI or higher. If your artwork needs refining, we will optimise it for the best production results.
Yes. You will receive detailed digital proofs before production begins so you can approve everything before we proceed.
Yes. We can match PMS/Pantone colours for screen printing, embroidery and sublimation. Some variances may occur depending on materials, but we always match as closely as possible.
No problem. As part of your quote, we can include brand design and the supply of a logo and brand guidelines that are yours to own. If you need a full brand identity, just let us know.
We offer premium techniques including screen printing, embroidery, heat transfer and direct-to-garment (DTG) printing. We’ll recommend the best method for your design and product.
Yes. You can mix sizes, colours and styles as long as the design remains consistent.
Yes. We offer options such as organic cotton, recycled fabrics and fair-trade apparel. These choices help reduce environmental impact and support responsible production.
Our most popular items include eco-friendly tote bags, reusable water bottles, premium notebooks and tech accessories like wireless chargers. If you want something distinctive, we can source it.
Absolutely. Once dispatched, we will provide a tracking number so you can monitor delivery.
We accept major credit and debit cards, PayPal and bank transfers. Payment details will be provided once your order is confirmed.
Yes. A 50% deposit is typically required to begin production. The remaining balance is due upon completion or prior to shipping.
Re-ordering is simple. Provide us with your previous order details and we will re-create it. Updates or adjustments are always welcome.
Yes. We offer custom packaging options ranging from eco-friendly materials to luxury finishes.
Our team will guide you based on your audience, goals and brand values. We help ensure your merchandise resonates and makes an impact.
Yes. Local shipping is calculated once your order is packed, as freight depends on the number of cartons and your location.
For most custom apparel, the minimum is 50–100 units. Promotional items vary. Locally, we cannot produce fewer than one item.
Yes. Pre-production samples are always offered to ensure you are happy before bulk production begins.
Local production is usually 14 business days (around 2–3 weeks). Offshore custom manufacturing is typically 4–6 weeks. Express options are available.
Yes, depending on the product and method. Let us know your deadline and we will advise what is achievable.
Absolutely. We create design decks, mock-ups and branding layouts for apparel and merchandise.
Yes. We offer warehousing, stock management and Australia-wide shipping from our Alexandria facility.
Yes. We can assemble and ship staff packs, event kits, welcome packs and more.
Yes. We can split shipments and send to multiple addresses nationwide.
Contact your account manager within 48 hours and we will investigate immediately and organise a quick resolution or replacement.
Absolutely. We offer personalised consultations to help with design choices, product selection and timeline planning.
Existing customers have a dedicated account manager. If unsure who to contact, email hello@sbsaus.com or call +61 429 923 619.
Yes, please do. We love seeing our products out in the world. Tag us on Instagram, Facebook and LinkedIn.